Process Assistant – Learning & Development

About the role

Amazon is seeking a Process Assistant to support Learning & Development activities within its fulfillment centers. The role combines administrative oversight, associate mentorship, and training coordination to ensure high productivity, safety, and quality standards.

Key responsibilities

• Manage administrative tasks for associates, including job allocation and shift coverage.
• Mentor and monitor associates on productivity, quality, and safety metrics.
• Develop, deliver, and track training and development plans for associates.
• Create new‑hire login credentials and manage permission settings.
• Provide shift‑level support for training operations and administrative needs.
• Track and report training progress across assigned sites.

Required profile

• High school diploma or equivalent.
• At least 1 year of experience using Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible schedules, including weekends, nights, and holidays.
• Physical ability to lift up to 49 lb, stand/walk for up to 12‑hour shifts, and perform frequent squatting, bending, and reaching.
• Minimum age of 21 years.

Required skills

• Microsoft Office (Word, Excel, Outlook)

What we offer

• Opportunity to work in a data‑driven, customer‑focused environment.
• Hands‑on leadership experience on the front line of operations.
• Access to Amazon’s extensive training and development resources.