Principal Enterprise Delivery Manager - Cloud Migration

About the role

The Principal Enterprise Delivery Manager supports Atlassian's largest and most complex customers in their transition to the cloud. Acting as a strategic advisor and technical consultant to senior customer decision-makers, the role leads the delivery and governance of large-scale cloud migrations. It suits candidates coming from delivery management, DevOps, QA/testing or engineering, and is open to remote work in India.

Key responsibilities

• Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
• Run migration readiness assessments, interpret guardrail results and recommend remediations such as SQL-based analysis, app fixes, automation changes and workflow redesigns.
• Explain the role of APIs, webhooks and automation components in customer environments and what needs refactoring or replacement in the cloud.
• Act as a trusted advisor to senior leadership and technical executives, guiding decisions with data-backed insights.
• Govern the migration lifecycle from discovery through UAT completion and go-live, coordinating with support and engineering teams.
• Manage escalations for customers, drive accountability through clear milestones and transparent reporting, and lead project communications and steering committees.
• Mentor peers on technical literacy, run enablement workshops and develop playbooks.

Required profile

• Over 10 years of professional experience as a technical program or delivery manager for complex enterprise technology projects.
• Bachelor's or advanced degree in engineering, computer science or equivalent professional experience.
• Proven track record leading data migration, system integrations or platform transformations.
• Experience in or around software delivery (Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer or Support Lead) is a plus.

Required skills

• Knowledge of APIs, automations and integration patterns, including on-premises to cloud translation.
• Strong understanding of the SDLC and its process, tooling and delivery outcomes.
• Ability to influence customer decisions and negotiate with senior executives and C-suite leaders.
• Demonstrated leadership, teamwork and mentorship skills.

What we offer

• Compensation set within a range based on skills, knowledge and experience; eligibility for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.
• Flexible work arrangements: office, home or a mix.