Oracle PPM L2 Techno-Functional Support Expert

About the role

Egis is hiring an Oracle PPM L2 Techno-Functional Support Expert in Bangalore, working within the ERP Ecosystem Run Delivery Manager's team and contributing to the global Oracle Competence Center. The role provides Level 2 techno-functional support for Oracle Fusion Cloud Project Portfolio Management modules, including Project Costing, Billing, Resource Management, integrations, reporting solutions and connected applications. It goes beyond ticket resolution: it involves end-to-end incident analysis, cross-functional impact assessment, advanced root-cause investigation and close collaboration with L2/L3 teams.

Key responsibilities

• Support Oracle Fusion Cloud PPM modules (Project Portfolio Management, Project Costing, Project Billing, Project Contracts, Resource Management) and their integrations, interfaces and reporting solutions.
• Analyze incidents from an end-to-end business process view and assess upstream and downstream impacts.
• Manage incident, problem and root-cause analysis, identify recurring incidents and turn resolutions into reusable assets.
• Support release validation, regression testing, hypercare and post-go-live stabilization, considering support constraints before deployment.
• Maintain troubleshooting guides, SOPs, FAQs, runbooks and knowledge base articles, and promote standardization and continuous improvement.
• Identify automation opportunities and use AI-enabled tools to improve ticket analysis, root-cause investigation and knowledge creation.
• Work within an integrated L2-L3 organization with shared KPIs, collaborating with stakeholders, functional experts and global teams.

Required profile

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Engineering, Business Information Systems or a related field.
• At least 7 years of experience in Oracle Fusion Cloud support, Oracle PPM techno-functional support, application support or Oracle PPM development in an international environment.
• Fluent English is mandatory; French is an advantage.

Required skills

• Hands-on experience with Oracle Fusion Cloud PPM modules and integrations, interfaces and reporting solutions.
• ServiceNow and ITIL Incident, Problem and Change Management.
• Preferred: Oracle PPM Cloud, ServiceNow, ITIL v3/v4 and Oracle Cloud certifications.