Oracle Fusion R2R Business Analyst

About the role

Egis, a global consulting, construction engineering and operating firm, is hiring an Oracle ERP Business Analyst in Bangalore. The role provides Level 2 techno-functional support for the Oracle Fusion Cloud R2R stream (General Ledger, Fixed Assets, Oracle Tax) within the ERP Ecosystem Run Delivery Manager's team and contributes to the global Oracle Competence Center. It goes beyond ticket resolution: it involves end-to-end incident analysis, cross-functional impact assessment, root-cause investigation and close collaboration with L2/L3 teams.

Key responsibilities

• Analyze incidents from an end-to-end business process view and assess impacts across upstream and downstream systems.
• Support Oracle Cloud modules, integrations, interfaces, reporting solutions and connected applications, covering record-to-report, fixed asset lifecycle and Oracle Tax across Finance and Procurement.
• Perform advanced root-cause analysis, identify permanent corrective actions and contribute to Problem Management and incident reduction.
• Turn incident resolutions into reusable assets to improve first-time resolution and reduce backlog.
• Support release validation, regression testing, hypercare and post-go-live stabilization, considering support constraints before deployment.
• Maintain troubleshooting guides, SOPs, FAQs, runbooks and knowledge base articles, and promote standardization and continuous improvement.
• Identify automation opportunities and use AI-enabled tools to improve ticket analysis, root-cause investigation, test preparation and knowledge creation.
• Work independently with senior business stakeholders, functional experts, technical teams and global support teams, contributing to the Oracle Competence Center.

Required profile

• Bachelor's or Master's degree in Computer Science, IT, Business Administration, Engineering, Business Information Systems or a related field.
• At least 7 years in Oracle Fusion Cloud support, Oracle ERP techno-functional support, application support or Oracle ERP development in an international environment.
• Fluent English is mandatory; French is an advantage.

Required skills

• Hands-on experience with Oracle Fusion Cloud modules and end-to-end R2R processes, especially GL, FA and Oracle Tax.
• Experience with integrations, interfaces, reporting solutions and connected applications.
• ServiceNow and ITIL Incident, Problem and Change Management.
• Preferred: Oracle Financials Cloud GL, FA, Oracle Tax, integrations, interfaces, reporting, ServiceNow, ITIL v3/v4 and Oracle Cloud certifications.