Operations Executive – Hub Operations (Panvel)

About the role

The Senior Executive / Assistant Manager – Hub Operations is responsible for managing end‑to‑end mid‑mile operations at an assigned Air Hub or Surface Hub, ensuring seamless movement of shipments across the Blue Dart network.

Key responsibilities

• Lead day‑to‑day operations across the assigned Air Hub or Surface Hub, ensuring efficient inbound, outbound and transit shipment movement.
• Ensure adherence to network schedules, operational workflows and Standard Operating Procedures (SOPs).
• Plan daily hub activities based on shipment volumes, network priorities and operational requirements.
• Ensure optimum utilisation of hub infrastructure, operational resources and manpower.
• Support the Head – Hub Operations in achieving operational, service quality and productivity objectives.
• Ensure timely receipt, processing, consolidation and dispatch of shipments across the Blue Dart network.
• Coordinate movement of shipments through scheduled air, surface and feeder networks to maintain network connectivity.
• Monitor loading, unloading, scanning, tallying and dispatch activities to ensure shipment accuracy.
• Coordinate vehicle placement and dock activities to minimise turnaround times.
• Ensure timely movement of priority, premium and time‑definite shipments across the network.
• Monitor adherence to network schedules and proactively manage delays, misconnections, misroutes and operational exceptions.
• Coordinate with Aviation, Surface Linehaul, Network Operations and Regional Operations teams to resolve operational issues.
• Ensure timely communication of network disruptions and recovery actions to impacted stakeholders.
• Monitor stock lying at hub (SLAH) and drive timely clearance of pending shipments.
• Ensure accurate status updates and operational visibility across all network systems.
• Lead operational employees, supervisors and outsourced workforce during assigned shifts.
• Plan manpower deployment based on shipment volumes and operational priorities.
• Conduct daily shift briefings and communicate operational updates and safety requirements.
• Monitor workforce productivity, attendance and adherence to operational standards.
• Support capability building through coaching, training and performance feedback.
• Ensure availability and optimum utilisation of vehicles, trailers and operational equipment to support scheduled network movements.
• Coordinate with fleet partners and transport vendors to minimise delays and maximise vehicle utilisation.
• Monitor dock utilisation, bay allocation and turnaround times to improve hub efficiency.
• Support capacity planning during peak volumes, network changes and seasonal demand fluctuations.
• Ensure operational readiness of manpower, equipment and infrastructure to meet business requirements.
• Drive adherence to network timelines and ensure timely connectivity of shipments across the air or surface network.
• Monitor shipment accuracy, scanning compliance, loading quality and dispatch integrity to minimise operational errors.
• Ensure timely closure of operational exceptions, stock lying at hub (SLAH), misroutes and misconnections.
• Review operational performance trends and implement corrective actions to improve service reliability.
• Drive continuous improvement initiatives to enhance hub productivity, service quality and operational efficiency.
• Ensure compliance with organisational policies, operational SOPs, aviation or transportation regulations and statutory requirements.
• Promote a strong safety culture by ensuring safe handling of shipments, vehicles and operational equipment.
• Support periodic operational, security and quality audits and ensure timely closure of audit observations.
• Ensure compliance with all regulatory documentation, shipment security requirements and operational controls applicable to the hub.
• Identify operational risks and implement preventive measures to ensure uninterrupted hub operations.
• Coordinate closely with Network Operations, Aviation, Surface Operations, Customer Service, Security and Regional Operations teams to ensure seamless execution.
• Maintain effective communication with upstream and downstream network locations regarding shipment movements, operational disruptions and recovery plans.
• Ensure timely escalation of operational risks, capacity constraints and service issues to the Head – Hub Operations.
• Build collaborative relationships with internal stakeholders and transport partners to improve network performance.
• Support implementation of organisational initiatives, process changes.