Marketing and Communications Manager

About the role

Roswyn, a Morgans Originals hotel in Mumbai, is looking for a Marketing and Communications Manager. The role develops and executes strategic marketing, branding and communications initiatives that position the hotel as a premier luxury lifestyle destination, combining campaigns, media relations and guest-centric storytelling to raise its visibility and reputation locally and globally.

Key responsibilities

• Develop and run integrated marketing plans that drive awareness, revenue and brand loyalty, keeping the brand consistent across all channels
• Work with sales, F&B and operations teams on campaigns highlighting the hotel's unique offerings, and monitor competitors and market trends
• Manage media relations, press releases and public statements, and build relationships with journalists, influencers and industry partners
• Oversee crisis communication and coordinate interviews, features and media events
• Oversee the website, social media and email marketing, create content, manage online reputation and use analytics to optimise campaigns
• Plan and run promotional events, partnerships and activations, working with lifestyle outlets such as Filia, BL Club and Black Laquor
• Ensure ethical marketing, compliance with hospitality standards and sustainability in campaigns

Required profile

• Proven experience as a Marketing and Communications Manager in luxury hotels, resorts or lifestyle establishments
• Strong knowledge of hospitality marketing, digital platforms and public relations
• Excellent communication, presentation and storytelling skills, and leadership of multicultural teams
• Experience managing marketing budgets
• Desired: passion for hospitality and branding, charisma in media and client interactions, creativity balanced with strategy, commitment to sustainability, strong organisation and problem-solving

The work environment is fast-paced and guest-centric, with long hours and flexibility required.