Loss Prevention Executive

About the role

The Loss Prevention Executive is responsible for protecting the hotel’s assets, guests, and employees by maintaining a safe and secure environment. This role involves proactive patrols, emergency response, and enforcement of security policies throughout the property.

Key responsibilities

• Patrol all areas of the hotel, secure rooms and assist guests with room access.
• Conduct emergency response drills, daily safety inspections, investigations and key‑control audits.
• Monitor CCTV and alarm systems, authorize and document access to secured areas.
• Respond to accidents, provide first aid/CPR, and coordinate with EMS when needed.
• Gather information, complete incident reports and maintain confidentiality of all documents.
• Defuse disturbances, escort unwelcome persons and ensure compliance with alcoholic beverage laws.
• Assist management in training, motivating and coaching security staff.
• Welcome guests, address service needs, answer telephone calls professionally and maintain a clean, professional appearance.

Required profile

• Ability to work in a fast‑paced environment with sound judgment and strong interpersonal skills.
• Physical stamina to stand, walk or run for extended periods and lift objects up to 50 lb (assistance for heavier items).
• Clear and professional communication in English.
• Commitment to confidentiality and adherence to company policies.

Required skills

• CCTV monitoring
• Alarm system operation
• Key control audit
• First aid/CPR certification
• Computer reporting systems for incident documentation