Live Chat Support Associate (1-3 years)

About the role

Poshmark is expanding its real‑time support channel and needs a Live Chat Support Associate to handle customer inquiries via chat, email, messenger and social media. You will triage time‑sensitive issues about orders, accounts, shipping and payments while maintaining high customer satisfaction.

Key responsibilities

• Respond to live chat conversations promptly, providing accurate assistance on orders, listings, payments and account questions.
• Engage with users through email, messenger and social channels, delivering empathetic and timely resolutions.
• Research, troubleshoot, and recommend solutions for open orders and account‑related issues.
• Apply the escalation framework: resolve directly, hand‑off to specialized teams, or log an offline case.
• Handle multiple concurrent chats as you progress, meeting volume and CSAT targets.

Required profile

• 1–3 years of total experience, including at least 6–12 months in customer service.
• Strong written communication, clear and warm tone, even under time pressure.
• Ability to stay composed, empathetic and solution‑focused with upset customers.
• Flexible availability for shift rotations, including IST evening/morning hours.

Required skills

• Experience with Salesforce Service Cloud or comparable chat/CRM platforms.
• Proficiency with multiple support tools (chat platform, CRM/order system, knowledge base) simultaneously.
• Typing speed of at least 40 WPM with 95%+ accuracy.