Level 1 System Administrator / IT Support Specialist

About the role

We are seeking a proactive, customer‑focused Level 1 System Administrator / IT Support Specialist to join our growing IT team. You will be the primary point of contact for internal staff, handling day‑to‑day user support, maintaining core Microsoft services, troubleshooting network issues, and keeping office productivity smooth.

Key responsibilities

• Administer NTFS and share permissions on local servers and network drives, provision and audit user access, and resolve file‑lock issues.
• Manage Microsoft 365 user onboarding/off‑boarding, license assignment, MFA resets, Outlook troubleshooting, and Exchange shared mailbox administration.
• Install, configure and maintain local and network‑shared printers, resolve spooler and driver issues, and provide general Windows desktop/laptop support.
• Diagnose LAN/Wi‑Fi connectivity, IP assignment, DNS resolution, and perform basic router/switch checks using command‑line tools.

Required profile

• 1–3 years of experience in IT Helpdesk, Technical Support, or L1 Systems Administration.
• Strong familiarity with Windows 10/11 and basic Windows Server concepts.
• Hands‑on experience with Microsoft 365 Admin Center and Outlook/Exchange troubleshooting.
• Solid understanding of TCP/IP, DHCP, DNS and local network setups.
• Excellent problem‑solving and communication skills with a user‑first attitude.

Required skills

• NTFS, SMB/NAS file‑share management
• Windows 10, Windows 11, Windows Server fundamentals
• Microsoft 365 Admin Center, Azure AD (Entra ID)
• Outlook desktop/web client, Exchange Admin Center
• Basic PowerShell scripting
• TCP/IP, DHCP, DNS, ipconfig, ping, nslookup, tracert
• Printer configuration over TCP/IP, spooler troubleshooting
• Ticketing platforms (Jira, ServiceNow, Zendesk, Freshservice)

What we offer

• Competitive salary and benefits package
• Opportunities for technical growth and advancement to L2/L3 roles
• Collaborative and supportive team environment