Lead Associate – P&C Transcription

About the role

We are looking for a proactive and detail‑oriented Lead Associate – P&C Transcription to oversee a transcription team that processes legal claims. The role combines team management, quality monitoring, process compliance and stakeholder liaison to ensure productivity and alignment with client requirements. The Team Lead will also support coaching, reporting, escalations and operational improvement initiatives.

Key responsibilities

• Supervise day‑to‑day activities of the transcription team and ensure timely completion of tasks.
• Conduct quality audits and generate reports to ensure adherence to internal and client guidelines.
• Provide coaching, feedback and training to processors to improve accuracy and performance.
• Act as the primary point of contact for issue resolution, escalations and communication with field inspectors or cross‑functional teams.
• Monitor team performance metrics and deliver daily, weekly and monthly dashboards to management.
• Identify trends in errors or workflow inefficiencies and propose actionable improvements.
• Collaborate with internal stakeholders to align expectations, resolve queries and maintain process consistency.
• Assist with new‑hire onboarding, process documentation and updates to training materials.
• Ensure compliance with organizational policies, cleanroom protocols and quality control standards.
• Support business continuity planning and uphold data privacy and security measures.

Required profile

• Graduate in any discipline.
• 6–8 years of experience in transcription, preferably P&C transcription.
• Prior experience in a lead or reviewer role is strongly preferred.
• Comfortable working in a structured, cleanroom environment.
• Strong leadership, team‑management and mentoring capabilities.
• Excellent verbal and written communication skills.
• Keen eye for detail and a strong sense of quality standards.
• Analytical thinking with the ability to solve problems independently.
• Capable of handling time‑sensitive tasks and meeting performance targets.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook