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This job expired on 13/09/2026. It no longer accepts applications.
L2 Administrator – Azure Network
Wipro · Hyderabad
Job description
About the role
The L2 Administrator will support the triage and documentation of priority incidents, handle software and hardware service requests, and ensure Service Level Agreement (SLA) compliance. The role is focused on Azure network environments and requires close collaboration with higher‑level support teams.
Key responsibilities
- Perform initial triage and assist in response for priority (P3) incident tickets, documenting actions and following defined SLA and escalation procedures.
- Track and help resolve software, hardware, and network service requests, ensuring accurate logging and timely completion.
- Monitor SLA timelines throughout the lifecycle of priority tickets and escalate any delays or potential breaches.
- Assist in creating change requests based on incident types and resolutions.
Required profile
- 1‑3 years of experience in IT support or administration.
- Strong attention to detail for documentation and SLA tracking.
- Ability to work under defined processes and escalation paths.
Required skills
- Azure Network
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Wipro
Hyderabad