Key Account Manager – Strategic Partnerships

About the role

Drive profitable growth of Freestyle Libre products by developing strategic partnerships with key accounts that foster long‑term, sustainable business relationships and boost brand loyalty. Build deep relationships with executive‑level stakeholders, creating concise engagement plans that deliver added value to both the customer and Abbott.

Key responsibilities

• Leverage business analytics and customer insights to identify growth potential and design an omnichannel engagement strategy that encourages exclusive partnership with Abbott products.
• Serve as the primary contact for key accounts, handling contract management, invoicing, operational issues, complaints, and service quality.
• Collaborate with cross‑functional teams (Marketing, SFE) to plan and execute national/regional brand and account strategies.
• Conduct strategic negotiations with decision‑makers to achieve win‑win solutions and drive long‑term profitable results.
• Monitor competitive landscape, adapt strategies, and ensure compliance with regulatory expectations.

Required profile

• Proven ability to identify, map, and engage key stakeholders across diverse healthcare settings.
• Experience creating and executing comprehensive key‑account strategies linked to overall business objectives.
• Strong understanding of decision‑influence groups (DIG) and ability to leverage omnichannel insights for real‑time plan adjustments.

Required skills

• Customer‑centric selling
• Strategic planning & agility
• Omnichannel acumen
• Cross‑functional collaboration & communication