Key Account Manager – Digital Agency

About the role

The Key Account Manager will be the primary liaison for ESHOPNIX’s most important client accounts, translating their business objectives into effective digital marketing strategies. Based in Jaipur, this full‑time, on‑site role focuses on nurturing long‑term partnerships and driving measurable growth.

Key responsibilities

• Act as the main point of contact for key clients, ensuring their needs are understood and addressed.
• Develop and maintain detailed account plans that align with client business goals.
• Monitor performance metrics, prepare regular performance reviews, and propose strategic recommendations.
• Identify upsell and cross‑sell opportunities to expand revenue within existing accounts.
• Coordinate internal marketing, creative, and operations teams to deliver projects on time and within scope.
• Resolve client issues promptly to maintain high satisfaction levels.

Required profile

• Proven experience in account management within digital marketing, agency, or consulting environments.
• Strong business planning and analytical abilities to interpret data and shape account strategies.
• Excellent customer service skills with a focus on client retention and growth.
• Effective communication, presentation, and negotiation capabilities.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.