Junior Customer Service Executive – Operations
Tata Communications · Chennai
Job description
About the role
Tata Communications is seeking a Junior Customer Service Executive to support day‑to‑day operations within its Customer Service department. Working under direct supervision, you will help ensure that service level agreements (SLAs) are consistently met while maintaining smooth daily workflows.
Key responsibilities
- Perform routine customer service tasks and maintain daily operational activities.
- Monitor and track SLA performance, taking proactive steps to address any deviations.
- Collaborate with senior team members to resolve customer issues efficiently.
- Document service interactions and update internal systems as required.
Required profile
- Graduate (any discipline) with 0‑4 years of relevant experience.
- Strong attention to detail and ability to follow established processes.
- Good communication skills and a customer‑focused mindset.
Required skills
What we offer
- Opportunity to work in a global telecommunications environment.
- Professional development and mentorship from experienced staff.
- Exposure to innovative connectivity solutions.
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Published 1 month ago
Expires 1 week from now
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Tata Communications
Chennai