IT Systems Administrator

About the role

We are seeking an experienced IT Systems Administrator to join a multinational client’s IT team in Trivandrum, Kerala. The role involves providing end‑to‑end support for macOS and iOS devices, managing cloud services and ensuring the reliability of core network infrastructure.

Key responsibilities

• Administer and maintain macOS laptops, iPhones and iPads, including MDM enrollment, encryption and routine updates.
• Support SaaS applications, handle license renewals and assist users across multiple departments.
• Maintain cloud‑based services, email platforms and server components such as DNS, VPN, firewalls and SSL certificates.
• Collaborate with international teams, particularly in North America, to resolve technical issues and align with ITIL processes.

Required profile

• 4‑6 years of hands‑on experience in IT systems administration or internal IT support.
• Proven ability to work with global teams and familiarity with ITIL framework.
• Immediate availability or notice period of up to one month.

Required skills

• macOS and iOS device management (MDM, encryption, routine maintenance).
• Cloud services and email platform administration.
• Network fundamentals: DNS, VPN, firewalls, SSL, web and email hosting.
• SaaS tool administration and license management.
• ITIL awareness.

What we offer

• Competitive annual salary of 9 lakh INR.
• Full‑time permanent position based on‑site in Trivandrum.
• Opportunity to support a multinational environment with exposure to North American operations.