IT Support Engineer (US Shift)

About the role

We are seeking a dedicated IT Support Engineer to provide technical assistance to US‑based end users on a night shift (6 pm – 3 am). The role involves troubleshooting hardware, software and network issues, managing user accounts, and ensuring smooth daily IT operations.

Key responsibilities

• Deliver technical support to US end users via calls, emails and remote‑support tools.
• Troubleshoot hardware, software, network and system‑related problems.
• Install, configure and maintain desktops, laptops, printers and other IT equipment.
• Handle user account management, password resets and access requests.
• Monitor and resolve tickets within SLA timelines.
• Coordinate with internal teams for escalation and resolution.
• Maintain accurate documentation of issues and solutions.
• Support day‑to‑day IT operations and user assistance.

Required profile

• Good spoken English and confidence communicating with US clients.
• Diploma or Bachelor’s degree in Computer Science, IT or related field (freshers with strong communication skills are welcome).
• Ability to work night/rotational shifts.
• Team handling and coordination skills are a plus.

Required skills

• Basic knowledge of Windows OS, networking and system troubleshooting.
• Proficiency with MS Office, Outlook, remote desktop and ticketing tools.
• Familiarity with Active Directory, VPN and Office 365.
• Understanding of ITIL or ticket‑management processes.

What we offer

• Career growth opportunities.
• Friendly work environment.
• Training and skill development.
• Performance‑based incentives.