IT Client Support Specialist

About the role

The IT Client Support Specialist provides hands‑on technical support for IT hardware, infrastructure and projects that cannot be resolved by the Global Service Desk. The role involves on‑site assistance, equipment maintenance and collaboration with multiple IT teams to keep business operations running smoothly.

Key responsibilities

• Deliver Level 2 support for issues beyond the Global Service Desk’s remote capabilities.
• Support end‑user devices, peripherals, multi‑function printers, AV systems and workforce‑management solutions.
• Perform site surveys, install and replace switches, routers, wireless access points and telephony equipment.
• Maintain network cabling, UPS power systems, and conduct preventive maintenance such as battery replacements.
• Assist with asset lifecycle management, including configuration, deployment and disposal of IT equipment.
• Support manufacturing IT systems, ensure network isolation compliance and coordinate with the Network Team.
• Participate in infrastructure projects like wireless surveys, digital signage deployment and edge compute device installation.
• Install and maintain physical security systems, door access controls, video surveillance and tablets for specific operations.
• Provide technical support for new and decommissioned NOV sites, including Starlink satellite installations.
• Document all activities in service‑desk and project‑management tools and coordinate with vendors for specialized work.

Required profile

• Associate degree in IT, networking or a related field, or equivalent experience.
• 2–5 years of experience in IT field support, hardware troubleshooting and network maintenance.
• Ability to work independently and as part of a team in a dynamic environment.
• Excellent verbal and written communication skills.

Required skills

• Hardware troubleshooting
• Network maintenance (switches, routers, wireless APs)
• Telephony infrastructure (voice gateways, paging systems)
• UPS and power‑system management
• Network cabling standards
• Asset lifecycle management
• Manufacturing IT systems support
• Network isolation compliance
• Wireless network surveys and digital signage deployment
• Edge compute device installation
• Physical security systems (door access controls, video surveillance)
• Tablet and mobile device configuration
• Starlink satellite installation
• Service‑desk and project‑management documentation