IT Administrator – Internal Operations & Helpdesk

About the role

We are seeking a full‑time IT Administrator to run internal IT operations from our office. The role combines hands‑on device management, SaaS administration, and helpdesk support for a US‑based startup team.

Key responsibilities

• Own employee access, device provisioning, and off‑boarding processes.
• Administer Windows and macOS environments, including troubleshooting and patching.
• Manage MDM solutions such as Intune, Jamf, Kandji, Hexnode or JumpCloud.
• Configure and maintain Microsoft 365 and Google Workspace services.
• Run an internal helpdesk/ticketing system with SLAs, workflows and escalations.
• Handle VPN, basic networking, endpoint security, antivirus/EDR and backup solutions.
• Maintain IT asset inventory, software licences and subscription tracking.
• Apply basic AWS/Azure IAM controls (users, groups, roles, MFA, least‑privilege, access reviews, off‑boarding).
• Support compliance evidence for SOC 2, ISO 27001 and HIPAA audits.

Required profile

• 2–4 years of experience in IT administration or internal support.
• Strong verbal and written English communication; able to explain technical issues to non‑technical users.
• Experience supporting remote or international teams is preferred.
• Professional, responsive and able to work independently in a fast‑paced startup environment.

Required skills

• Windows and macOS administration
• MDM tools (Intune, Jamf, Kandji, Hexnode, JumpCloud)
• Microsoft 365 and Google Workspace administration
• Helpdesk/ticketing system setup and SLA management
• VPN, networking basics, endpoint security, patch management
• Antivirus/EDR and backup management
• AWS IAM and Azure IAM fundamentals (users, groups, roles, MFA, least‑privilege)
• IT asset/inventory tracking and software licence management
• Knowledge of SOC 2, ISO 27001, HIPAA compliance requirements
• Familiarity with SSO, SAML, OIDC and identity‑provider concepts
• Basic scripting or automation skills