International Voice Process – Night Shift (Inbound)

About the role

We are seeking enthusiastic, customer‑focused professionals to join our International Voice Process team. The role involves handling inbound and outbound calls from international customers and delivering effective solutions to their queries during the night shift.

Key responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide appropriate solutions.
• Maintain professional communication and adhere to service standards.
• Resolve customer issues within defined processes and timelines.
• Maintain accurate customer information and call records.
• Follow company policies, quality standards, and process guidelines.

Required profile

• Excellent English communication and conversation skills.
• Comfortable working night shift and from the office.
• Good listening and interpersonal abilities.
• Basic computer knowledge.
• Freshers and experienced candidates (3–8 years) may apply.
• Prior international voice/BPO/customer support experience is an advantage.

What we offer

• Competitive salary.
• Professional work environment.
• Career growth opportunities.
• Training and process support.
• Opportunity to work with international customers.