International Voice Process Executive
Credence Global Solutions · Division de Pune
Job description
About the role
This full‑time, on‑site position is based in Pune and focuses on handling both inbound and outbound calls for international clients. You will deliver high‑quality customer service, resolve inquiries, and ensure client satisfaction across multiple industries.
Key responsibilities
- Respond to inbound and outbound customer calls with professionalism.
- Resolve customer inquiries and address concerns promptly.
- Follow up with customers as needed to ensure issue resolution.
- Maintain high levels of customer satisfaction throughout interactions.
Required profile
- Strong communication skills with fluent English speaking and clear articulation.
- Educational qualification: HSC (12th) or higher (10th pass acceptable with at least 1 year of international BPO experience).
- Willingness to work rotational shifts, including night shifts, to align with global time zones.
- Prior experience in international voice processes or call centers is an advantage.
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Published 2 hours ago
Expires 1 month from now
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Credence Global Solutions
Division de Pune
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