Helpdesk Associate – ITIL (Bangalore)

About the role

We are looking for a Helpdesk Associate – ITIL to join NTT DATA’s service desk in Bangalore. The role involves providing first‑line technical support to internal and external customers through phone, email and chat, following ITIL incident and request management processes.

Key responsibilities

• Receive, prioritize and resolve reported problems via phone, email and chat.
• Perform problem recognition, research, isolation, resolution and follow‑up.
• Act as a liaison between customers and internal departments within the client infrastructure.
• Troubleshoot Microsoft Windows, PC hardware, Internet Explorer, Microsoft Office and other commercial‑off‑the‑shelf (COTS) applications.

Required profile

• Graduate degree; B.Tech/B.E or other technical degree preferred.
• Minimum 1 year of international calling experience with strong communication skills.
• Excellent written and verbal comprehension, customer handling abilities and willingness to work rotational 24 × 7 shifts.

Required skills

• Microsoft Windows operating system.
• PC hardware troubleshooting.
• Internet Explorer.
• Microsoft Office suite.
• COTS applications.
• ITIL best practices for Incident and Request Management.

What we offer

• Opportunity to work for a global technology services leader serving 75 % of the Fortune Global 100.
• Exposure to AI, cloud, security and digital infrastructure projects.
• Professional development within a diverse, inclusive and innovative environment.