Help Desk Support Technician

About the role

Ericsson is looking for a Help Desk Support Technician to provide first‑line IT assistance at its Guwahati office. The role involves troubleshooting end‑user devices, supporting office infrastructure, and managing hardware assets on a full‑time, freelance basis.

Key responsibilities

• Perform basic troubleshooting on desktops, laptops, printers, mobile phones and operating systems (Windows, macOS, Linux).
• Provision and de‑provision corporate devices, replace faulty equipment with temporary units following Ericsson processes.
• Provide day‑to‑day technical guidance to end users and coordinate with Level‑2 teams for escalated issues.
• Support office IT infrastructure: install, test and maintain network devices (switches, routers, access points), troubleshoot Wi‑Fi and LAN connectivity, and assist with smart‑office solutions such as digital signage and smart metering.
• Handle AV equipment, PABX basics, workplace monitor deployment and on‑site assistance during scheduled maintenance.
• Manage hardware assets: receive, unbox, tag, image, store, audit and dispose of devices according to Ericsson’s asset‑management policies.
• Maintain accurate incident records, escort third‑party providers to the data room, and support audit and compliance activities.

Required profile

• Fluent in Hindi and English.
• Available to work five days a week on‑site in Guwahati.
• Comfortable with B2B/freelance contractual arrangements.
• Level‑1 help‑desk experience or equivalent technical support background.

Required skills

• Windows, macOS and Linux operating systems.
• Desktop, laptop and peripheral troubleshooting.
• Device provisioning and de‑provisioning.
• Network fundamentals: switches, routers, access points, Wi‑Fi and LAN.
• Basic AV, PABX and smart‑office equipment handling.
• Hardware asset management, tagging and OS imaging.
• Ability to follow documented processes and coordinate with Level‑2 teams.