Help Desk Manager, Grade EO, New Delhi

About the role

The British High Commission in New Delhi is recruiting a Help Desk Manager (Grade EO) for its Estates department. The post leads the Estates Helpdesk, manages day-to-day requests and their SLAs, prepares management information for the Head of Estates Operations India and acts as the central communications hub for all Estates matters. The role is full-time, permanent, based in New Delhi.

Key responsibilities

• Lead the Estates Helpdesk: manage queries, prioritise requests and respond within SLA, covering automations, Microsoft Flows and Power BI reports
• Prepare weekly management information on Estates Helpdesk, Contracts and Inventories and coordinate audits, technical inspections and IT liaison
• Manage budget and contracts for several major Estates contracts, including procurement and inventory checks with stores
• Organise the workload of Technical Estates Supervisors, mentor and coach them, and escalate issues to the Head of Estates
• Maintain the Estates preventive maintenance master data and schedules
• Handle all external communication from Delhi Estates, including weekly updates, bulletins and newsletters

Required profile

• Bachelor's degree in any discipline
• 5 years of customer service experience, preferably in a diplomatic mission, hotel or international organisation
• Team management experience
• Proficiency in English
• Desirable: leadership and interpersonal skills, property or estates management systems experience

Required skills

• Power BI and automation tools
• Microsoft Office (Word, Excel, PowerPoint)
• Excellent verbal and written communication

What we offer

• Salary of INR 80,724 per month plus 12% Provident Fund and 6% superannuation
• Annual domiciliary medical cover and a group hospitalisation scheme for immediate family
• Start date 11 January 2027; application deadline 11 November 2026