Head of New Delhi Residences (Grade HEO)

About the role

The British High Commission in New Delhi is looking for a Head of New Delhi Residences (Grade HEO) to lead its representational residential estate, comprising the High Commissioner's Residence, the Deputy High Commissioner's Residence and associated facilities. The estate hosts hundreds of visitors each year and supports UK engagement in India through hospitality, events and official activity. The role is full-time, permanent, with a 40-hour week, starting on 18 January 2027.

Key responsibilities

• Lead the overall operation of the residences and set their strategic direction, improving standards, sustainability, efficiency and value for money
• Manage budgets, financial planning and expenditure, and lead commercial and income-generation activity
• Lead supplier and contract management and oversee hospitality, catering and guest experience
• Provide senior oversight of events, hospitality, VIP and VVIP visits and major receptions
• Oversee maintenance, sustainability, security, health and safety and long-term improvement programmes
• Line manage the Residence Manager and Head Chef, and oversee 15 residence staff
• Work with the High Commissioner, Deputy High Commissioner, the Private Office and teams across the India Network

Required profile

• Bachelor's degree in any discipline
• 5-6 years of experience leading teams in hospitality, events, operations or customer-facing environments
• Experience managing budgets, suppliers and contracts, and overseeing high-profile events
• English and Hindi at proficient level
• OCI cardholders must obtain a special work permit from the Government of India; the BHC cannot sponsor visas

Required skills

• Leadership, judgement and stakeholder management
• Managing competing priorities and delivering operational improvements
• Desirable: experience with AI and digital tools, and with identifying commercial opportunities and cost savings

What we offer

• Monthly salary of INR 130,186 plus 12% Provident Fund and 6% Superannuation Fund, and a 10% Shift Disturbance Allowance (subject to review)
• Annual domiciliary medical cover and a group hospitalisation scheme for family members
• Five-day working week, annual leave, public holidays, maternity leave, paid sick leave and development opportunities
• Country Based Staff terms and conditions; no relocation assistance is provided