Guest Services Associate – Front Office

About the role

The Guest Services Associate works at the front desk to welcome guests, manage their stay details and ensure a smooth, pleasant experience throughout their visit.

Key responsibilities

• Process guest check‑ins and check‑outs, assign rooms, handle late check‑out requests and activate or re‑issue room keys.
• Secure payments, manage cash and credit‑card authorisations, and ensure billing accuracy for all guest accounts.
• Communicate guest wait times, messages and special requests to appropriate departments, and coordinate with housekeeping to track room status.
• Answer telephone calls, operate the switchboard, provide directions and information, and arrange transportation for guests and visitors.
• Maintain daily reports, contingency lists and credit‑card authorisation reports, and ensure all departures are cleared in the system.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb without assistance.
• Professional appearance, clear communication skills and adherence to company policies.