Guest Service Associate, Housekeeping

About the role

The Hoxton Bengaluru City is opening its first neighbourhood hotel in Asia, with 149 bedrooms, an all-day dining restaurant and bar, a rooftop pool and bar, function rooms and an events space. It is looking for a Guest Service Associate, Housekeeping to join its team.

Key responsibilities

• Clean and service guest rooms to brand standards, keeping them well presented and maintained
• Report maintenance defects in guest rooms and on guest floors
• Ensure rooms meet brand standards and quality audit standards
• Ensure health and safety standards are followed and report breaches to the Executive Housekeeper
• Maintain high cleanliness throughout the hotel and handle cleaning materials correctly
• Provide friendly, helpful and responsive service to guests
• Assist with cleaning of public areas and back-of-house areas as required
• Stock linen and housekeeping supplies on guest floors and in stores, and keep those storage areas clean and well maintained

Required profile

• Passion for hospitality and a desire to give guests a memorable experience
• A positive, team-oriented attitude with a roll-up-your-sleeves approach to work
• An eye for detail and the ability to spot lapses in standards
• Ability to build relationships with colleagues and customers

What we offer

• Discounts across the entire Ennismore family, which you keep even if you leave
• A competitive package and opportunities for development
• The chance to work on an exciting new hospitality concept in Bangalore