Guest Service Associate – Front Office

About the role

The Hoxton Bengaluru City is looking for a Guest Service Associate for its Front Office. The hotel is the brand's first neighbourhood hotel in Asia, set to open in the Bengaluru city centre in 2026, with 149 bedrooms, an all-day dining restaurant and bar, a rooftop pool and bar, function rooms and an events space.

Key responsibilities

• Be the first face guests see, treating each of them as an individual and making their stay special
• Handle guests' arrivals and departures and ensure all bills are correct and contain no surprises
• Work with all teams to keep operations running smoothly and support the Front Office Manager with overbooking levels
• Keep data accurate in all systems and provide daily reports to all departments according to standard operating procedures
• Answer phones, handle requests and give guests recommendations on shows and restaurants in the area

Required profile

• Passion for hospitality, whether a drink, a meal, an event or a bed for the night
• Able to leave a memorable experience with everyone you meet
• Team player who is helpful, confident and enjoys sharing a laugh
• Open to trying almost everything once and willing to do things differently

Required skills

• Experience with Micros Fidelio Opera or a similar front desk operating system
• Excellent organisational and communication skills
• Passion for exceeding guest expectations

What we offer

• The chance to shape a new hospitality concept in Bangalore and join an international group building a global brand
• A competitive package and opportunities for development
• Discounts across the entire Ennismore family, which you keep even if you leave