Guest Service Associate - Front Office
Novotel Hotels · Division de Pune
Job description
About the role
We are looking for a Guest Service Associate to support our Front Office team in delivering efficient and high‑quality service to our guests. The role involves assisting the team, handling guest inquiries promptly, and ensuring a pleasant stay experience.
Key responsibilities
- Provide effective support to the Front Office team.
- Respond to customer queries and resolve issues in a timely manner.
- Ensure quality and appropriateness of customer service provided.
- Maintain Front Office log book and shift reports.
Required profile
- University graduate or Hotel Management/Hotel School diploma.
- Fresher or up to 1 year experience in an international hotel chain front desk operations.
- Excellent communication skills and ability to take initiative.
- Capability to lead and motivate the team.
- Strong interpersonal skills for interacting with guests.
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Published 5 days ago
Expires 1 month from now
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Novotel Hotels
Division de Pune
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