Global Partner Enablement Specialist – Alliances & Channels

About the role

At Appian, our values of Intensity and Excellence define who we are. As a Global Enablement Support Specialist, you will work closely with the Partner Experience Leader to drive readiness across our global ecosystem, analyzing performance metrics, managing programmatic workflows, and troubleshooting critical resources.

Key responsibilities

• Partner with the Partner Experience Leader and Partner Sales Enablement team to guide, streamline, and support the global partner onboarding journey.
• Monitor partner certifications and overall program compliance proactively, ensuring accurate records and baseline readiness.
• Support the end‑to‑end rollout of global partner enablement initiatives, assisting Alliance leaders with logistics, scheduling, and learning material distribution.
• Troubleshoot partner access challenges related to portals, learning management systems (LMS), and cloud training environments across time zones.
• Analyze enablement metrics and performance indicators, generating structured reports to identify gaps in partner readiness and training.
• Maintain a centralized repository of enablement content and assets, keeping materials current and easily discoverable for global partners.

Required profile

• Bachelor’s degree in Business Administration, Human Resources, Education, Information Technology, or a related field.
• 1‑3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B corporate support roles.
• Proven ability to navigate and update learning management systems (LMS), partner portals, and enterprise CRM software like Salesforce.
• Exceptional verbal and written English communication skills with experience interacting with diverse global stakeholders.
• Highly organized self‑starter capable of managing logistics independently while collaborating with global theater leaders across multiple time zones.

Required skills

• Salesforce
• ServiceNow
• Learning Management System (LMS)
• Content Management System (CMS)