GIS Engineer - Esri ArcGIS Platform

About the role

Egis is looking for a GIS Engineer on its Esri ArcGIS platform to provide Level 3 support and administration for the Group's ArcGIS ecosystem. The role works closely with the GIS Core Team, Group IT and Esri Support to keep the platform reliable, performant, secure and continuously improving. It suits professionals with hands-on experience in ArcGIS Enterprise administration, technical support, platform upgrades and geospatial data management.

Key responsibilities

• Provide Level 3 support via ServiceNow, troubleshoot ArcGIS Enterprise services, publishing workflows, editing operations, performance and access issues, and act as escalation point for Level 2 teams.
• Collaborate with Group IT on Azure infrastructure, networking, server management and security, and keep incident documentation accurate.
• Administer ArcGIS Enterprise environments (Portal, Server, Data Store, Web Adaptor), manage subscriptions, users, groups, roles and licensing, and run backups and restores with WebGISDR.
• Apply patches, monitor platform health, integrate Microsoft Entra ID and SAML, and take part in upgrades and migrations.
• Administer PostgreSQL enterprise geodatabases, tune performance, and build automation scripts with ArcPy and ArcGIS API for Python.
• Maintain GitLab repositories and coordinate with Esri Support and the GIS Core Team on technical issues and roadmap initiatives.

Required profile

• Bachelor's or Master's degree in GIS, Geomatics, Geography, Computer Science, Information Technology or a related field.
• 3-7 years of GIS experience, including at least 3 years supporting or administering ArcGIS Enterprise.
• Preferred: prior Esri, Esri Distributor or Esri Partner support experience, Esri certifications, ArcGIS Enterprise upgrade/migration experience, and knowledge of LTR support policies.
• Fluent English; French is an added advantage.

Required skills

• ArcGIS Enterprise administration and troubleshooting, WebGISDR, PostgreSQL and Azure Database for PostgreSQL – Flexible Server.
• Python scripting with ArcPy and ArcGIS API for Python.
• ServiceNow or similar ticketing platforms, Git/GitLab, and ITIL Foundation preferred.