General Manager – Operations (Facility & Administration)

About the role

The General Manager – Operations will lead end‑to‑end operational excellence for the institution, overseeing facilities, administration, infrastructure, compliance and vendor partnerships. Reporting to the Trustee/Director, the role ensures safety, efficiency and stakeholder satisfaction across the campus.

Key responsibilities

• Oversee all facility functions including housekeeping, security, cafeteria, transport, maintenance and utilities.
• Manage building systems such as HVAC, electrical, plumbing, elevators, DG sets and fire safety.
• Develop preventive and breakdown maintenance schedules and drive sustainability initiatives.
• Administer campus operations: space allocation, asset and inventory control, utility management.
• Ensure cafeteria compliance with hygiene standards and FSSAI regulations.
• Establish and improve SOPs, policies and service standards for operational efficiency.
• Identify, onboard and manage vendors, negotiate contracts and monitor SLAs.
• Ensure statutory compliance (labor laws, fire safety, environmental standards) and conduct internal audits.
• Prepare and manage annual operational budgets, monitor CAPEX and OPEX.
• Lead cross‑functional teams, set KPIs and handle escalations.
• Drive campus expansion, renovation and infrastructure projects, coordinating with architects and contractors.

Required profile

• Proven experience in facility and campus operations management.
• Strong leadership and team‑building capabilities.
• Excellent stakeholder management and communication skills.
• Ability to develop and enforce SOPs, policies and compliance frameworks.
• Experience in budgeting, cost optimisation and financial discipline.
• Track record of managing vendor relationships and large‑scale projects.

Required skills