Front Office Specialist

About the role

The Front Office Specialist serves as the first point of contact for students, parents, faculty, visitors and partners at Ganpat University Goa. You will ensure a welcoming atmosphere, provide accurate information, and support smooth daily operations of the campus.

Key responsibilities

• Greet and assist students, parents, guests, dignitaries and vendors professionally.
• Manage the reception desk, answer calls, emails and general enquiries promptly.
• Maintain visitor logs, issue passes and coordinate appointments with university officials.
• Provide admissions, academic, hostel, transport and scholarship information to students and parents.
• Handle internal and external correspondence, courier, postal mail and event registrations.
• Maintain registers, files, reports and assist in organizing seminars, workshops and university events.
• Operate the EPABX/telephone system, transfer calls and relay messages.
• Ensure confidentiality of records and compliance with safety and security procedures.

Required profile

• Bachelor's degree in any discipline.
• 2‑5 years of experience in front office, reception, administration or customer service.
• Experience in a university, educational institution, corporate office or hospitality sector is preferred.
• Diploma or certification in Office Administration, Hospitality or Customer Service is an advantage.

Required skills

• Proficiency in operating EPABX telephone systems.