Front Office Manager

About the role

The Front Office Manager will lead the daily front‑office operations of a hotel in Kozhikode. This full‑time, on‑site position ensures smooth check‑in/check‑out processes and a welcoming environment for all guests.

Key responsibilities

• Oversee reception activities and supervise front‑desk team members.
• Manage check‑in and check‑out procedures to ensure efficiency and accuracy.
• Coordinate guest services and resolve escalated inquiries or concerns.
• Monitor customer satisfaction and maintain service standards.
• Maintain schedules, administrative records, and daily front‑desk documentation.
• Support training, performance feedback, and development of front‑office staff.

Required profile

• Strong front‑office and customer‑service experience, preferably in hospitality or hotel management.
• Proven ability to manage reception operations and interact with guests.
• Excellent communication and problem‑resolution skills.
• Office administration capabilities, including documentation and scheduling.
• Diploma or degree in Hotel Management, Business Administration, or a related field is preferred.
• Ability to lead and motivate teams, work flexible hours, and use hotel‑management software effectively.

Required skills