Front Office Manager

About the role

The Front Office Manager supports daily front‑office operations at a hotel located on Vagator Beach Road, Goa. The role oversees the Bell/Door staff, Switchboard, and Guest Services/Front Desk teams, ensuring smooth check‑in and check‑out processes and high guest satisfaction.

Key responsibilities

• Manage day‑to‑day front‑office activities, maintaining quality standards and meeting guest expectations.
• Develop and monitor performance goals for the Front Desk, handling complaints, disputes, and guest feedback.
• Supervise staffing levels, schedule employees, and ensure coverage during absences.
• Communicate business objectives, recognize performance, and drive financial results for the department.
• Lead, mentor, and evaluate front‑office staff, fostering a collaborative and trustworthy team environment.
• Act as the point of contact for exceptional customer service, coaching employees to exceed guest needs.

Required profile

• High school diploma or GED with at least 2 years of guest‑services or front‑desk experience, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication abilities to lead and influence a diverse team.
• Understanding of how front‑office operations impact overall property financial goals.

Required skills