Front Office Host

About the role

The Front Office Host ensures a consistently high level of service for guests at Hyatt Place Aurangabad Airport. Working within the Rooms Division, you will be the first point of contact, creating a welcoming atmosphere and supporting smooth reception operations.

Key responsibilities

• Greet and check‑in guests efficiently while adhering to hotel standards.
• Handle guest inquiries, requests, and complaints with professionalism.
• Maintain accurate front‑desk records and coordinate with housekeeping and other departments.
• Process payments, issue invoices, and manage reservations using the property management system.
• Ensure the reception area is tidy, organized, and reflects the brand image.

Required profile

• Relevant degree or diploma in Hospitality or Tourism Management.
• Minimum of 2 years experience in hotel operations or front‑office roles.
• Strong customer‑service orientation and excellent communication skills.
• Ability to work collaboratively in a fast‑paced environment.

Required skills

• Proficiency with hotel property management software (e.g., OPERA, Maestro).