Front Office Guest Service Agent (GSA)

About the role

We are looking for an enthusiastic and detail‑oriented Front Office Guest Service Agent (GSA) to join our hotel in Mysuru, India. As the first point of contact, you will create memorable experiences for guests from arrival to departure, ensuring the highest standards of hospitality and operational excellence.

Key responsibilities

• Greet guests warmly and professionally, delivering a welcoming first impression.
• Execute accurate check‑in and check‑out procedures while handling payments and guest accounts.
• Respond promptly to guest requests and inquiries, resolving issues with transparency.
• Personalise each stay by understanding guest needs and preferences.
• Promote hotel facilities and services, identifying upselling opportunities.
• Maintain organised reservation records and manage bookings with attention to detail.
• Collaborate with other departments to ensure seamless operations.
• Escalate operational concerns to management promptly.
• Support the front office team in achieving departmental goals and fostering an inclusive work environment.

Required profile

• Relevant diploma or degree in Hotel Management or a hospitality‑related field.
• Proven experience in a front‑office or reception role within the hospitality sector.

Required skills