Front Office Executive

About the role

The Front Office Executive is the first point of contact for guests, responsible for delivering seamless check‑in and check‑out experiences and handling all front‑desk operations. You will ensure that the reception area runs efficiently, address guest inquiries and complaints, and support the overall image of the hotel.

Key responsibilities

• Greet guests, manage daily administration and maintain the Front Office log book and shift reports.
• Handle room bookings, reservations and coordinate with other departments to fulfill guest requests.
• Provide swift, professional and friendly check‑in and check‑out services.
• Maintain high standards of customer service, ensuring guest expectations are consistently exceeded.
• Motivate and develop the reception team, promoting teamwork and smooth department functioning.
• Record and manage banquet and other function details for the hotel.
• Respond to inquiries, resolve problems effectively and ensure quality in all aspects of the role.

Required profile

• Previous experience in a similar front‑office or reception role within the hospitality industry (preferred).
• Exceptional customer service attitude with a friendly and outgoing personality.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Ability to stay calm under pressure and adopt a proactive problem‑solving approach.
• Flexibility to work various shifts, including weekends and holidays.

Required skills

• Proficiency in using computer systems and hotel management software.