This job is no longer available
This job expired on 22/07/2026. It no longer accepts applications.
Executive Inbound Call Center Representative
Aviva India · District de Gurgaon
Job description
About the role
We are looking for an Executive Inbound Call Center professional to deliver courteous, efficient service to our customers and intermediaries. The role involves handling queries, complaints and requests, ensuring timely and accurate resolutions while meeting defined service level targets.
Key responsibilities
- Respond to inbound customer inquiries about products, policies, status, and premium payments.
- Provide complete and accurate answers, ensuring high quality query resolution.
- Follow up on customer requests and complaints until effective closure.
- Coordinate with internal support teams (e.g., FSG, PSG, BSG) to gather necessary information and documents.
- Maintain adherence to established timeframes, service levels, and quality metrics.
Required profile
- Fluent English with excellent communication and listening skills.
- Strong customer‑service orientation and professional demeanor.
- Proficiency in Microsoft Office applications.
Required skills
- Experience using CRM software (Webclient or similar).
- Competence with MS Office suite.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Aviva India
District de Gurgaon
Related job offers
-
Customer Sales Specialist – International Voice Process
WNS District de Gurgaon -
Customer Support Associate – International Voice (Fintech)
WNS District de Gurgaon -
Customer Service Representative – International US Voice/Chat (Gurgaon)
WNS District de Gurgaon -
Customer Support Intern
India Sellers District Ghaziabad -
Voice Calling Executive (Hindi & English)
SoLifeIN Lucknow