Executive Customer Care – Non‑Voice Transaction Processing
EXL · Gurugram
Job description
About the role
The Executive Customer Care professional will handle non‑voice transaction processing for travel‑related queries. Working primarily through email, you will resolve complex fare, routing and refund issues while ensuring high accuracy and productivity.
Key responsibilities
- Respond to client emails, providing timely resolution of fare, routing and refund queries.
- Maintain strong working relationships with customers and internal teams.
- Participate in process‑improvement initiatives and adapt to a dynamic work environment.
- Ensure compliance with travel certification standards and uphold high accuracy levels.
Required profile
- Working knowledge of any Global Distribution System (GDS).
- Understanding of refunds, fares, pricing and various routing types.
- Travel certification is required.
- Excellent communication skills and solid geographical knowledge of travel markets.
- Willingness to learn and maintain productivity standards.
Required skills
- GDS (any)
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in India.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 1 week from now
47 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
EXL
Gurugram