Executive Back-End Non-Voice Email Customer Service
EXL · Noida
Job description
About the role
This position focuses on handling customer inquiries through email. The executive back‑end representative will ensure each message is read, understood, and acted upon promptly, maintaining high standards of service quality.
Key responsibilities
- Read and interpret incoming client emails accurately.
- Compose clear, professional responses and take appropriate actions.
- Maintain detailed records of communications and resolutions.
- Collaborate with team members to share knowledge and resolve complex issues.
- Adapt to varying shift schedules as required by operational needs.
Required profile
- Excellent reading and writing skills in English.
- Strong attention to detail and commitment to delivering exceptional customer service.
- Team‑player attitude with flexibility to work different shifts.
- Effective communication abilities, both written and verbal.
Required skills
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Published 1 month ago
Expires 3 days from now
47 views · 0 interested
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EXL
Noida
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