Executive Back-End Non-Voice Email Customer Service

About the role

We are looking for an Executive Back-End Non-Voice Email Customer Service professional to manage client communications via email. The role involves reading, interpreting, and acting on customer inquiries while maintaining high standards of service quality.

Key responsibilities

• Read and understand incoming client emails and respond accurately.
• Take appropriate actions based on email content, ensuring timely resolution.
• Collaborate with team members and adapt to different shift schedules as needed.
• Maintain detailed records of interactions and follow‑up actions.
• Continuously monitor email queues to meet service level agreements.

Required profile

• Strong reading and writing proficiency in English.
• Excellent attention to detail and commitment to delivering exceptional customer service.
• Team‑player attitude with flexibility to work varied shifts.
• Good communication skills, both written and verbal.

Required skills