This job is no longer available
This job expired on 12/07/2026. It no longer accepts applications.
Executive Back-End Non-Voice Email Customer Service
EXL · Noida
Job description
About the role
We are looking for an Executive Back-End Non-Voice Email Customer Service professional to manage client communications via email. The role involves reading, interpreting, and acting on customer inquiries while maintaining high standards of service quality.
Key responsibilities
- Read and understand incoming client emails and respond accurately.
- Take appropriate actions based on email content, ensuring timely resolution.
- Collaborate with team members and adapt to different shift schedules as needed.
- Maintain detailed records of interactions and follow‑up actions.
- Continuously monitor email queues to meet service level agreements.
Required profile
- Strong reading and writing proficiency in English.
- Excellent attention to detail and commitment to delivering exceptional customer service.
- Team‑player attitude with flexibility to work varied shifts.
- Good communication skills, both written and verbal.
Required skills
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EXL
Noida
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