Events Manager

About the role

We are looking for an Events Manager to oversee the planning and execution of property events in Mumbai. The role ensures a seamless experience from sales through service and back to sales, driving revenue and guest satisfaction.

Key responsibilities

• Coordinate event logistics and operations, following established procedures and collaborating with internal teams.
• Serve as the primary point of contact for customers during pre‑event, event, and post‑event phases.
• Manage group room blocks, meeting spaces, and billing accuracy, reviewing invoices with clients before final processing.
• Identify and resolve operational challenges, proposing alternative solutions when needed.
• Liaise between field salespersons and customers, participate in site inspections, and support the sales process.
• Collect feedback from property departments to continuously improve the event planning experience.
• Deliver exceptional customer service, respond to guest issues, and follow up after events.

Required profile

• High school diploma or GED with 1–2 years of event‑management experience, OR an associate degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with at least 1 year of experience.

Required skills