English‑Speaking Call Center Agent – Customer Service
IBT: No. 1 Outsourcing Company in Middle East · Ahmedabad
Job description
About the role
We are seeking an English‑speaking Call Center Agent to handle customer interactions via phone, chat, and email. The role involves providing professional support and ensuring issues are resolved efficiently.
Key responsibilities
- Handle inbound and outbound calls, chats, and emails in a professional manner.
- Follow up on open cases and see them through to closure.
- Escalate cases to the appropriate teams when necessary.
- Work in rotating shifts to support 24/7 operations.
Required profile
- Strong spoken and written communication skills in English.
- Minimum 1 year of call‑center experience, preferably in fintech projects.
- Immediate availability to start.
Required skills
- CRM experience.
- Familiarity with Freshdesk.
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Published 5 days ago
Expires 1 month from now
21 views · 0 interested
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IBT: No. 1 Outsourcing Company in Middle East
Ahmedabad
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