Visa Counsellor - Australian Visas

About the role

A full-time on-site Visa Counsellor position in Ahmedabad, Gujarat, handling client inquiries about Australian visas. The counsellor provides basic visa guidance, follows up on leads, schedules appointments and supports CRM data entry, while redirecting complex cases to the Registered Migration Agent (MARA). The role also helps create marketing campaigns and ensures good client service.

Key responsibilities

• Handle client inquiries about Australian visas and give basic information and guidance
• Redirect complex visa queries to the Registered Migration Agent (MARA)
• Follow up with potential leads, make client calls and convert them into active clients
• Schedule and coordinate appointments between clients and the MARA
• Enter and update client data accurately in the CRM system
• Help the marketing team create and run new campaigns
• Support administrative and operational tasks as needed
• Maintain professional communication and a high standard of client service
• Keep up to date with basic Australian visa types and general immigration knowledge

Required profile

• Graduate in any discipline; Commerce, Management or Humanities preferred
• Prior knowledge of Australian visa categories such as Student Visa, Visitor Visa and Skilled Migration
• Desirable: experience in a migration consultancy, overseas education or related field, tele-counselling or call-handling experience, and familiarity with marketing or campaign support
• Additional certification in immigration or counselling is an advantage

Required skills

• Proficiency with CRM systems for data entry and client management
• Excellent verbal and written communication in English; Hindi or Gujarati preferred
• Strong customer service and interpersonal skills
• Ability to handle multiple tasks, prioritise work and meet deadlines
• Basic understanding of lead generation and client conversion

Salary: 3,00,000 to 6,00,000 INR per annum, negotiable based on experience. The office is located in Ahmedabad.