Duty Manager – Hotel Operations

About the role

The Duty Manager acts as the Property Manager on Duty, overseeing all hotel operations to ensure the highest standards of hospitality and service. This full-time role is based at The St. Regis Goa Resort and involves direct interaction with guests, staff, and multiple departments.

Key responsibilities

• Supervise daily property operations and guest relations, ensuring compliance with policies and standards.
• Maintain communication with all departments, distribute daily MOD reports, and address variations promptly.
• Monitor profitability by reviewing staffing levels, financial statements, sales reports, and identifying cost‑reduction opportunities.
• Handle guest and employee situations, resolve complaints, and record issues in the guest response tracking system.
• Empower staff to deliver excellent customer service and lead by example in hospitality excellence.

Required profile

• High school diploma or GED with at least 4 years of experience in guest services, front desk, housekeeping, or related areas; OR
• A 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with at least 2 years of relevant experience.

Required skills