Director, Product Design

About the role

ServiceNow is hiring a Director, Product Design in Bangalore to lead its UX design efforts. The role works with Product teams to deliver UX that improves workplace collaboration and productivity, and directly manages 8-10 designers and/or managers. It sits at the intersection of design, product strategy and engineering.

Key responsibilities

• Lead and manage 8-10 designers and/or managers, mentoring and overseeing their work including detailed mockups, prototypes and behavior specifications.
• Work with Product and Engineering from strategic definition and planning through tactical execution of product roadmaps, and ensure a unified experience across the ServiceNow ecosystem.
• Lead user needs assessment, task analysis, user profiles, user research, competitive analysis and user testing, and develop usability plans.
• Create high-level task flows, storyboards and design documents, and rapidly iterate navigation maps, flows and state-transition diagrams.
• Ensure a consistent experience across mobile and desktop, and help maintain the company design system with core component examples and best practices.
• Oversee UI layouts, controls, labels and graphical elements, and take part in UX specifications, testing and evaluation documentation.
• Work closely with product management on UX ideation and innovation.

Required profile

• 15+ years of enterprise product design experience, with at least 8 years in visual and interaction design and 5 years in Experience Design or equivalent.
• At least 3+ years managing design teams.
• Experience integrating AI into work processes, decision-making or problem-solving, and a portfolio showing the design process.
• Expertise in one or more product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management, or Finance & Legal.
• Strong written and verbal English, teamwork and technical problem-solving skills, ability to work with minimal supervision in an agile environment, and willingness to travel up to 20% of the year.
• WCAG 2.0/2.1 AA accessibility experience is a plus.

Required skills

• Sketch, Photoshop or other design tools.
• Rapid prototyping in Axure, Keynote, Framer, Principle or similar.
• Design systems and UX specification work.