Desktop Support Technician

About the role

The Desktop Support Technician provides day‑to‑day technical assistance for end‑users in an office environment. The role covers troubleshooting of computers, peripherals, networking equipment and smart office solutions while ensuring compliance with Ericsson’s asset and security policies.

Key responsibilities

• Troubleshoot desktops, laptops, printers, mobile phones and other peripherals across Windows, macOS and Linux platforms.
• Provision and de‑provision corporate devices, replace broken equipment with temporary units, and manage device inventory.
• Coordinate with Level‑2 teams (e.g., End‑User Computing, EMM) for complex issues and escalations.
• Perform basic installation, maintenance and troubleshooting of office infrastructure (printing, connectivity, voice, network devices such as switches, routers and access points).
• Support smart‑office technologies including smart metering, sensors, digital signage and basic PABX functions.
• Receive, image, label, register and store hardware assets in accordance with Ericsson procedures.
• Maintain accurate incident records, assist with internal/external audits and SOX compliance, and escort third‑party providers to the data room.
• Manage device disposal, warranty repairs, and temporary laptop loans.

Required profile

• Hands‑on experience with Windows, macOS and Linux desktop environments.
• Ability to diagnose and resolve hardware and peripheral issues quickly.
• Familiarity with basic networking concepts (Wi‑Fi, LAN, switches, routers, access points).
• Experience handling asset lifecycle processes, including inventory tracking and disposal.
• Strong communication skills for interacting with end‑users, vendors and internal teams.

Required skills

• Windows, macOS, Linux operating systems
• Desktop and laptop hardware troubleshooting
• Printer and mobile device support
• Basic networking (Wi‑Fi, LAN, switches, routers, access points)
• Device provisioning and imaging
• Hardware asset management and tagging
• Smart‑office technologies (sensors, digital signage, smart metering)
• Basic PABX support