Delivery Operations Coordinator

About the role

The Delivery Operations Coordinator supports Crunchyroll’s global content distribution workflows, ensuring on‑time, accurate delivery of video, audio, subtitles, artwork, and metadata to partners, licensors, and internal systems. The role provides cross‑timezone coverage between the U.S. and India, collaborating with Media Operations, Production Management, and third‑party vendors to monitor storefronts, validate material readiness, and coordinate outbound deliveries for both owned‑and‑operated and partner platforms.

Key responsibilities

• Coordinate and track outbound deliveries to partners such as Delta, GCD, and licensors, ensuring timely and accurate file submissions across multiple time zones.
• Support daily delivery operations aligned to partner deadlines and content cycles.
• Validate that all delivery elements meet required technical specifications (video format, audio layout, subtitles, metadata, artwork).
• Serve as liaison between Media Ops, Production Management, and external vendors to troubleshoot issues and confirm delivery success.
• Maintain delivery trackers and Airtable records for auditability.
• Conduct daily storefront checks to confirm availability, metadata accuracy, and subtitle/audio alignment.
• Escalate and document storefront discrepancies such as missing assets or metadata mismatches.
• Perform material readiness checks ahead of publish or delivery deadlines.
• Provide overlapping coverage between U.S. and Hyderabad to ensure near‑continuous delivery oversight.
• Partner with global teams to hand off tasks and ensure end‑to‑end visibility for each delivery window.

Required profile

• 2–4 years of experience in digital media operations, delivery coordination, or content servicing.
• Proficiency in asset management, cloud‑based storage solutions and file transfer protocols (e.g., AWS S3, GCP, FTP, Aspera).
• Strong understanding of video/audio/subtitle file types and metadata packaging.
• Knowledge of industry‑standard video editing software such as Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer.
• Excellent organizational and communication skills with the ability to track multiple concurrent deliveries.
• Experience with tools like Airtable, Aspera, and GCP is preferred.
• Detail‑oriented, proactive problem‑solver who can work independently across time zones.
• Familiarity with anime, entertainment, or streaming media is a plus.

Required skills

• AWS S3
• Google Cloud Platform (GCP)
• FTP
• Aspera
• Adobe Premiere Pro
• Final Cut Pro
• Avid Media Composer
• Airtable