Décor Sales Officer – Store Management & Sales

About the role

The Décor Sales Officer will lead the store team in driving home‑decor sales while ensuring operational excellence and a delightful customer experience. Reporting directly to store staff, you will be the single point of contact for order servicing, dealer relations, and on‑ground demand generation.

Key responsibilities

• Drive store‑level GMV and revenue through effective staff coaching and performance management.
• Maintain customer conversion indexes and meet customers to close sales.
• Generate on‑ground demand and execute hygiene and visual merchandising standards.
• Service dealers, maintain Dealer Health Cards, and coordinate issue resolution with relevant stakeholders.
• Serve as the single point of contact for order processing, material servicing, and digital journey conversion.
• Ensure store operational excellence and adherence to brand guidelines.
• Lead team training, grooming, and recruitment in partnership with the central training team.

Required profile

• Proven experience as a senior salesperson in a home‑decor showroom.
• Ability to manage multiple customers at different stages of the sales funnel.
• Outstanding negotiation and organizational skills.
• Strong time‑management abilities and a collaborative leadership style.

Required skills