Data Lead - Customer Relationship Platform (Salesforce) Operations

About the role

Novartis is looking for a Customer Relationship Data & Integration Specialist to support a global CRM transformation moving from Veeva CRM to Salesforce Life Sciences Cloud. The role bridges country business teams, data owners and technical teams, ensuring high-quality data migration, accurate integration mapping and a smooth transition to the new CRM. It is based in Hyderabad.

Key responsibilities

• Provide country-specific data inputs and context for CRM migration, documenting local data sources, ownership and system dependencies, and supporting data mapping, transformation logic and validation of migration rules
• Identify data quality issues, inconsistencies and gaps across source systems, and work with data teams on cleansing, enrichment and standardisation, setting country-level checks for completeness, accuracy and compliance
• Clarify the country's commercial ecosystem (marketing, consent, MDM, analytics) and map data flows and integration points between CRM and upstream and downstream systems, coordinating with cross-functional teams
• Perform post-migration validation and reconciliation, log and track data defects, and help resolve issues during hypercare

Required profile

• Strong data management expertise (mapping, migration, validation, governance)
• CRM platform experience, either Veeva CRM or Salesforce
• Understanding of the data lifecycle in CRM ecosystems and of commercial platforms integrated with CRM
• Understanding of pharma commercial operations and HCP engagement models
• Awareness of country-specific regulatory and compliance considerations
• Stakeholder management across country and global teams, in cross-functional, multi-geography settings

Desirable requirements

• Experience in CRM migration programs (Veeva or Salesforce highly preferred)
• Familiarity with the Salesforce Life Sciences Cloud data model
• Exposure to data migration tools, ETL processes or integration middleware
• Experience in global rollout programs and strong project management and consulting skills